HOH Erin Diamond Eternity Ring

RING SIZER

Not Sure of your ring size? Here's what you can do

Measure an Existing Ring:

Take one of your existing rings and a ruler, place the innermost diameter of the ring at point 0 on the scale as shown image below (Please make sure you place it exactly as shown in image)

Measure the internal diameter of your ring (in mm) it should match with the corresponding size in the ring chart below.

Be sure to use millimeters.

      

IGI is a leading international diamond certification laboratory. Their diamond certification is recognized by many of the world’s leading jewelers and diamond retailers. IGI also offers a range of other services, including diamond grading, jewelry appraisals, and gemstone identification.

SHIPPING​​

• We offer Free Shipping on all domestic orders(within USA & India). International orders are chargeable as per location.​

• It takes 5-7 days to receive the product from the time of dispatch.​

• All tracking and courier details are provided to the customer post Dispatch.

HANDLING

• Products are dispatched within 10-15 days of order placement.​

• This is not applicable for custom orders or orders where design is not provided by us.

RESIZING

Can a ring be re-sized?

Whether a ring can be re-sized or not depends on multiple factors like design, new ring size etc. So first please get in touch with our customer care via call/chat/email to confirm the same. They will guide you further.

How much will it cost?

• Depending on what is the new ring size required there might be increase or decrease in the cost of the ring.

• If there is an increase you will have to pay the difference via transfer/cod.

• If there is a decrease in cost then we will transfer you the differential amount.

• Shipping charges will have to be borne by the customer.

• This feature is not available for international orders (orders that will be shipped abroad from USA & India).

 

REPAIRS​

• The first step is getting in touch with customer support & they will help you determine whether repairs are needed.

• Post that you will have to send the product back to us.

• On receiving the product we will provide you an estimate for the repairs, & post full payment the product will be repaired & sent back to you.

• The charges which would be determined by the company on case to case basis.

• Shipping charges will have to be borne by the customer.

• This feature is not available for international orders (orders that will be shipped abroad from USA & India).

15-Day Hassle-Free Returns policy-

At House of Heere, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 15-day return policy, allowing you to return the item(s) you purchased within 10 days from the date of delivery.

Conditions for Returns:

    1.    Unused and Unworn: The item(s) must be unused, unworn, and in the same condition as received, with all original packaging and tags intact.

   2.    Original Packaging: Please ensure that the item is returned in its original packaging to prevent any damage during transit.

   3.    Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email or invoice, when requesting a return.

How to Initiate a Return:

    1.    Contact Us: To initiate a return, please contact our customer support team within 15 days of receiving your order. You can reach us via email at care@asajewels.com or by whatsapping us at +91 - 9999999999.

   2.    Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item(s).

   3.    Pack and Ship: Pack the item(s) securely in the original packaging and ship it back to the address provided along with the RA number. Please note that the return shipping costs are the responsibility of the customer.

Processing Your Refund:

Once we receive the returned item(s) and inspect them to ensure they meet our return policy conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to be processed and credited back to your account.

Exclusions:

    •    Customized and Engraved Items: Unfortunately, we cannot accept returns for customized or engraved items unless they are defective or damaged upon receipt. (UNBOXING VIDEO MANDATORY)

Questions or Concerns:

If you have any questions or concerns regarding our return policy, feel free to contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and worry-free.

Thank you for choosing House of Heere Your satisfaction is our priority.